If you are having trouble with your PED (Pin Entry Device) this handy guide might be able to help you resolve the issues as soon as possible. If your problem is not listed below, or if your problem is listed below and requires additional assistance to resolve please contact our service desk at Support@pxp.io.
Changing the network details of a device :
If the device is an vx820 or a vx680, please follow the guide below :
- Press 7+Enter
- Enter the password 277942
- Select option 2 (Edit Parameters)
- Press Enter on Group ID screen
- Enter the password 277942
- Press Enter on the CONFIG.SYS screen
- You are now in the configuration of the device, use the arrows on screen (up and down) to scroll through the options until you get to the desired network settings. Commonly used settings are :
#MEDIA - This is the type of communication the device will be doing, e.g. WIFI, ETHERNET, USB
#PORT - This is the port of the device and should always be 16107
#PEDIP - This is the PED IP your network team will assign the device. It will be unique to the PED in question.
#SUBNETMASK - This is the subnet mask of the device, it usually matches what is configured on the server.
#GATEWAY - This is the Gateway IP of the device, it usually matches what is configured on the server.
#POSPORT - This is the port for ANYpay POS, this will always be 5002.
#POSIP - This is the IP address for the ANYpay POS server, this should be the same across all devices. For wired devices, this field doesn't necessarily need to be set, however for wireless devices it does.
#SSID - This is the WIFI name, this does not need to be set for wired devices.
#WPAKEY - This is the WIFI password, this does not need to be set for wired devices.
These devices want a specific way to enter letters, as there is no way to enter lower or upper case letters you have to use the format in the below example :
Guide for passwords:/alphabetic inputs
Text should be entered in upper-case, by default – then characters shall be used, to instruct the application when to change the case.
An asterisk (contained within a forward-slash) is used to determine lower-case.
Therefore, “WeLovePayments” should be entered as “W/*E*/L/*OVE*/P/*AYMENTS*/”.
If we break the above down;
• The ‘W’ is upper case, so is not otherwise-specified.
• The ‘E’ is lower-case, so is contained within /* insert lower case letter(s), here!*/
• The ‘L’ is upper case, so is not otherwise-specified.
• The ‘OVE’ is lower-case, so is contained within /* insert lower case letter(s), here!*/
• The ‘P’ is upper case, so is not otherwise-specified.
• The ‘AYMENTS’ is lower-case, so is contained within /*insert lower case letter(s), here!*/
If the device is a v240m or a P400, please follow the below guide :
- Press 2+Cancel
- This should've taken you into the network details menu, from here you can change some of the commonly used settings such as :
MediaType - This is the type of communication the device will be doing, e.g. WIFI, Ethernet, Serial
IP - This is the PED IP your network team will assign the device. It will be unique to the PED in question.
PORT - This is the port of the device and should always be 16107
IP - This is the PED IP your network team will assign the device. It will be unique to the PED in question. This will require leading 0's if there are less than 3 digits, so for example 1.2.3.4 would become 001.002.003.004
MASK - This is the subnet mask of the device, it usually matches what is configured on the server. This will require leading 0's if there are less than 3 digits, so for example 1.2.3.4 would become 001.002.003.004
GATEWAY - This is the Gateway IP of the device, it usually matches what is configured on the server. This will require leading 0's if there are less than 3 digits, so for example 1.2.3.4 would become 001.002.003.004
PAY AT TABLE SETTINGS
POS Port - This is the port for ANYpay POS, this will always be 5002. This will require leading 0's if there are less than 3 digits, so for example 1.2.3.4 would become 001.002.003.004
POS IP - This is the IP address for the ANYpay POS server, this should be the same across all devices. For wired devices, this field doesn't necessarily need to be set, however for wireless devices it does. This will require leading 0's if there are less than 3 digits, so for example 1.2.3.4 would become 001.002.003.004
WLAN PROFILE
SSID - This is the WIFI name, this does not need to be set for wired devices.
PSK - This is the WIFI password, this does not need to be set for wired devices.
Please see some commonly seen Errors regarding these devices below :
Post Payment Failure - This will usually look like the below, and the most common reason this occurs is due to the check being open in the literal sense on the till. As this leaves the check in a "pending state", the response from POS is unable to close it and therefore reverses the transaction. To solve this, please exit out of the check on the till before initiating a transaction on the PED and the issue should resolve.
PED OK Response with Bad Data - This is normally experienced when either, one of the devices is running a different EMV Conf than the others, or the version of POS you have installed is outdated. The reason this issue occurs is because the files on the EMV files on the PED do not match what is stored in the server. To resolve this, please contact the PXP support team at support@pxp.io and they can assist you in either updating ANYpay POS or swapping out those files. (Depending on the front end software you're using, the error may appear different to the way its listed below.)
Ped Serial X is not live for site XXX200000001 - This error is received when the device listed is not configured to work with the site listed. This is usually due to a device having been moved from location to location, but can be for a number of other reasons. To resolve this, please contact the PXP support team at support@pxp.io and they can assist you in getting the device relocated to the correct location. (Depending on the front end software you're using, the error may appear different to the way its listed below.)
Additional Issues you may encounter :
Our company logo is not appearing on the device - This is likely to be because the device has recently been swapped out, or is not fully built ready to be used. To resolve this, if you're able to run TMS yourself you can do so, if not please contact support at support@pxp.io who can perform TMS for you, as well as assist with any changes that need to be made.
"No open check on this table" - This is likely due to the incorrect revenue centre being assigned to the device. To resolve this, please email support@pxp.io with the PTID (found on the back of the PED) and the revenue centre you'd like to assign this to and they can get this configured. Please note that quite often this will also need to be configured in your front end softwares configuration as well, for example, if you are an Oracle customer they'll likely need to make changes in their config as well. It is advisable therefore to reach out to both teams at the same time.