PXP Financial Ltd is committed to handling your complaints fairly and professionally.
- How to reach us: You can submit a complaint free of charge via email (complaint@pxp.io), telephone, or post.
- What happens next: We will log your complaint and provide a reference number.
- Prompt response: We are committed to resolving your issue as quickly as possible; however, if we cannot resolve your issue by the end of the third business day, we will send you a written acknowledgement.
- Our investigation: We will conduct a thorough, impartial investigation. If we need more than 15 business days, we will keep you updated on the expected timeline.
- Final Response: You will receive a written final decision from us, detailing our findings and any proposed resolution.
Financial Ombudsman Service (FOS)
If you are an eligible complainant (e.g., a micro-enterprise or small business) and remain dissatisfied with our final response, you may have the right to refer your complaint to the Financial Ombudsman Service.
- Website: www.financial-ombudsman.org.uk
- Phone: 0800 023 4567
- Time limit: You should generally refer your complaint within six months of receiving our final response.