Even if there are sufficient funds in the customer’s account, payment failures can occur due to incorrect payment details, card restrictions (like international purchases being blocked), or fraud prevention protocols from their bank. Verify that the customer entered the correct information and recommend they reach out to their bank if the issue persists.
Articles in this section
- A transaction is in 'Error' state on Payment Service Admin. Will the transaction be debited from the customer's bank or wallet at a later date?
- Can I change or update a transaction after it has been processed?
- Why does customer’s payment fail when there was sufficient balance in their account?
- What should I do if a customer reports an incorrect charge or duplicate transaction?
- What is ARN?