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  1. PXP Help Centre
  2. Troubleshooting
  3. Payment Service
  4. Transaction Enquiry

Transaction Enquiry

  • Missing Deposit

  • A transaction is in 'Error' state on Payment Service Admin. Will the transaction be debited from the customer's bank or wallet at a later date?
  • Can I change or update a transaction after it has been processed?
  • Why does customer’s payment fail when there was sufficient balance in their account?
  • What should I do if a customer reports an incorrect charge or duplicate transaction?
  • What is ARN?

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