A transaction is in 'Error' state on Payment Service Admin. Will the transaction be debited from the customer's bank or wallet at a later date?

If a transaction is in the 'Error' state, it generally indicates a failure in processing. Here's how to proceed:

1. If the customer states that the funds were debited from their bank or wallet:

   • Please send an email to support@pxp.io with the transaction details and 'Proof of payment', so that we can verify with the Payment Provider. 

2. If the customer is unsure whether the funds were debited:

   • In this case, the payment status will be updated once we receive the settlement information from our bank.