A Pre-Compliance is the process by which a party decides to challenge a case where a rule violation has occurred and there is no specific reason code which can be used to initiate a chargeback/dispute. Either the Issuer or the Acquirer can choose to open a Compliance case. An Issuer may initiate a Pre-Compliance directly after the Transaction was made by the Cardholder without a Retrieval or Chargeback.
Articles in this section
- How is an Arbitration case decided?
- How will I know if the Representment/dispute response was won/successful?
- Am I permitted to provide additional documentation for an Arbitration?
- Can recorded phone calls be used to contest chargebacks
- Document upload guidelines
- Does the PXP Financial chargeback team provide issuer’s documentation / notes / comments to the merchant?
- How are Disputes notified?
- How can I accept a chargeback?
- How can you reduce or avoid chargebacks?
- How should I handle a pre-compliance?
- See more