We strongly advise you to cancel all future billings to the card as soon as a cancellation request is received and also notify us once you have taken necessary steps to ensure the card isn’t charged. We also advise you to notify your customer through email about this as this will act as a confirmation that you have honoured the request.
Articles in this section
- How is an Arbitration case decided?
- How will I know if the Representment/dispute response was won/successful?
- Am I permitted to provide additional documentation for an Arbitration?
- Can recorded phone calls be used to contest chargebacks
- Document upload guidelines
- Does the PXP Financial chargeback team provide issuer’s documentation / notes / comments to the merchant?
- How are Disputes notified?
- How can I accept a chargeback?
- How can you reduce or avoid chargebacks?
- How should I handle a pre-compliance?
- See more