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Does the PXP chargeback team provide issuer’s documentation / notes / comments to the merchant?

Documentation is not provided. However, we can help you with any additional information you might require for responding to the dispute provided such information is available with us. We will provide documentation on Pre-Arbitrations where the document is essential to assist you in taking a decision on the case.

Please reach out to cbteam@pxp.io for any additional information you need.

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