This is a scenario whereby the Issuer has sent a reversal for a chargeback which they previously raised. A chargeback doesn’t need to be represented if the reversal is received on the same date as the chargeback. If the reversal is not completed on the same day then your merchant account will initially be debited for the chargeback and then credited for the reversal.
Articles in this section
- How is an Arbitration case decided?
- How will I know if the Representment/dispute response was won/successful?
- Am I permitted to provide additional documentation for an Arbitration?
- Can recorded phone calls be used to contest chargebacks
- Document upload guidelines
- Does the PXP Financial chargeback team provide issuer’s documentation / notes / comments to the merchant?
- How are Disputes notified?
- How can I accept a chargeback?
- How can you reduce or avoid chargebacks?
- How should I handle a pre-compliance?
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