Once you successfully represent a transaction, the funds are passed back to your merchant account. If the cardholder or the Issuing Bank still do not agree with the documentation provided during representment, they can dispute the transaction even further by initiating a Pre-Arbitration. Either party can decide to resolve (accept) the case at this stage. You can also decide to fight this back by providing us any additional evidence you possess to decline the Pre-Arbitration. The Issuer will either accept the evidence provided when the Pre-Arbitration is declined or file for Arbitration with Visa/MasterCard.
Articles in this section
- How is an Arbitration case decided?
- How will I know if the Representment/dispute response was won/successful?
- Am I permitted to provide additional documentation for an Arbitration?
- Can recorded phone calls be used to contest chargebacks
- Document upload guidelines
- Does the PXP Financial chargeback team provide issuer’s documentation / notes / comments to the merchant?
- How are Disputes notified?
- How can I accept a chargeback?
- How can you reduce or avoid chargebacks?
- How should I handle a pre-compliance?
- See more