There is no defined timeframe. It depends on when the Scheme passes a ruling on the case.
Please reach out to cbteam@pxp.io for any additional information you need.
Articles in this section
- Am I permitted to provide additional documentation for an Arbitration?
- Can recorded phone calls be used to contest chargebacks
- Document upload guidelines for retrieval requests, chargebacks and disputes
- Does the PXP chargeback team provide issuer’s documentation / notes / comments to the merchant?
- How are Disputes notified?
- How can I accept a chargeback?
- How can you reduce or avoid chargebacks?
- How is an Arbitration case decided?
- How should I handle a pre-compliance?
- How to handle a Cancellation Request?
- See more