A cancellation request is sent by the Issuer when the cardholder approaches them stating he/she doesn’t wish to be charged any more for the service/product offered by the merchant. We will notify you of this request when we receive one from the Issuer. The notification will contain the ARN for you to identify the transaction and the customer. You will not be able to successfully represent a chargeback received on a transaction on which a cancellation request was received but you continued billing the customer/charging the card post the cancellation request date.
Articles in this section
- How is an Arbitration case decided?
- How will I know if the Representment/dispute response was won/successful?
- Am I permitted to provide additional documentation for an Arbitration?
- Can recorded phone calls be used to contest chargebacks
- Document upload guidelines
- Does the PXP Financial chargeback team provide issuer’s documentation / notes / comments to the merchant?
- How are Disputes notified?
- How can I accept a chargeback?
- How can you reduce or avoid chargebacks?
- How should I handle a pre-compliance?
- See more